Support Engineer

Support Engineer

WE ARE TYLER CAPITAL

We are a close community of diverse but like-minded people who enjoy solving hard problems and creating amazing things together. We thrive on doing things differently, challenging our competitive industry with novel approaches and first class intelligence. We keep things human here; we are one unified team aiming for greatness, and we hate bureaucracy. We’ve been this way since 2003. We are proud to declare that we are a market leader in our space. Our job is to remain so in the future.

We are not for everyone. A lot of companies talk about “fit”. We live it. We will never hire someone if they do not fit within our community, even if they have all the skill and experience we need. Our people are Tyler Capital so we are protective of each other and the environment we create. However, those that are right for us can expect to be welcomed to an amazing team with open arms, enjoying a flexible and dynamic work environment where you’ll only ever be asked to be yourself. Your ideas count, insights are shared openly and failing is OK. What matters to us is the work you do rather than the hours you work. We are students of the future, pioneering ways of creating extreme value and challenging conventional wisdom all the time.

What we “do” is trade the markets. What’s really cool is how we do this. We are at the forefront of adaptive learning and cutting edge technology. We are building deeply automated systems, using some of the most sophisticated machine learning techniques in the world. Some people in our industry think we are crazy for this approach; we think they are redundant. We want to surround ourselves with people who share our values, and our love for machine learning. We are as friendly as we are fierce in our determination to compete in the markets in this particular way. We are proud of our ability to produce consistently high returns and our commitment to sharing the treasure we generate with everyone at Tyler.

You will work alongside highly credible developers and traders, solving interesting problems within a cross-disciplined team. You will use your talents each day on something meaningful, we promise. We aren’t just looking to develop your career; rather we look to develop you and your potential. You will be challenged, you will learn and you will grow.

Our vision is to be a home to limitless opportunity, creating new ways to trade any market, anywhere. If you dare to dream and are ready to join a conspiracy for greatness, then we want to talk.

OVERVIEW OF THE ROLE

Recent international growth by the company has created an opportunity for a candidate to help shape and define the operational support of the trading environment around the world.

Working closely with all parts of the business you will have the opportunity to apply your technical excellence, enthusiasm and team working skills to create, extend and improve products and tools that have a significant and real impact on Tyler Capital’s future.

The candidate will be part of a global team managing all areas of the company infrastructure and trading systems and hence will be exposed to a diverse range of technologies as well as front office trading environments.

 

KEY ACTIVITIES & RESPONSIBILITIES

  • Working as part of a team to ‘follow the sun’ providing 24x5 coverage;
  • Shift times are 06:30-15:30, 14:30-22:30, 22:30-06:30. Current priority is to cover the 14:30-22:30 shift only.
  • Monitoring and supporting international automated trading systems. Being the first point of call for all issues.
  • Working with development teams to investigate and resolve software issues on trading systems;
  • Software deployments and the supporting process to ensure updates are installed with the minimum of business impact;
  • Maintain appropriate levels of technical and procedural documentation;
  • Maintain IT Infrastructure including Desktops and Servers on Windows and Linux platforms;
  • Backup & monitoring setup/management.

PERSONAL ATTRIBUTES

  • Intelligent and numerate;
  • Strong technical troubleshooting and problem solving skills;
  • Positive mentality and approach;
  • Proactive / shows initiative;
  • Excellent written and verbal communication skills;
  • Independent but also able to work together with others on a project as required;
  • Willingness to solicit and incorporate feedback and ideas from others.

ESSENTIAL SKILLS & QUALIFICATIONS

  • Understanding of trading applications at a technical level (process, configuration, connectivity);
  • Previous experience providing support and operational knowledge for trading; environments including automated systems; 
  • Windows/Linux Platform Support/Administration;
  • Knowledge of software deployments and the supporting processes;
  • Good knowledge of monitoring and reporting systems.

HIGHLY DESIRABLE SKILLS & EXPERIENCE

  • Experience working with development teams;
  • Knowledge of system scripting using languages such as Python;
  • Familiarity with database management systems;
  • Good knowledge of financial markets;
  • Experience liaising with exchanges, clearers, ISV’s.
  •       

BENEFITS WE OFFER

  • Competitive salary; 
  • Annual bonus - highly competitive against industry benchmarks;
  • Generous, portable contributory pension scheme with Aegon, company contributions rising to 7%;
  • Private health insurance, family members can be paid for by employee;
  • Flexible working hours / potential to occasionally work from home;
  • 25 days annual leave;
  • Maternity and paternity benefits;
  • Gym membership at a choice of two of London's best gyms; 
  • Life Assurance/Death in Service;

Any offer of employment is conditional upon receipt of satisfactory references and pre-employment screening checks.